Remote Support is available for your Wizard Diagnostic tablet if you connect your tablet to the Internet and start the TeamViewer QuickSupport app. The app is the blue and white icon with two arrows on the Android Home Screen. You must be near the tablet to accept the incoming connection as you will see a prompt on screen which says "Allow <technician> to establish a remote support connection?". However, you must first send me the ID number that appears on the screen of the tablet after starting QuickSupport.
Once connected to your tablet, I can take remote control of your tablet and we can walk through any screens with which you may be having a problem.
Please be aware that the Wizard Diagnostic tablets now being sold (Lenovo TAB M8 tablets) are equipped with Android 10 and are a vast improvement over older tablets. The tablet screen now measures 8 inches diagonally and the processor is much faster. The current configuration utilizes two apps that were not installed on the older tablets, Tiny Web Server and Andro Search. Tiny Web Server allows the Mobile Repair Wizard software to be viewed as a true website, like the Online Repair Wizard. Therefore, viewing videos only requires that the link or icon for the video be pressed once, and makes using the tablet much easier. However, this requires that the user start the Tiny Web Server before selecting the Mobile Repair Wizard software.
Press this link to pay a modest fee for this remote support:
Pay For Support (Only $15.00)